Return & Cancellation Policy
Return for full credit
- RMA is required from Tradewinds customer service
- Product must be returned within 30 days of original purchase date
- Product must be unused and in the same condition it was received
- Product must be in original unopened packaging
- Must have invoice or proof of purchase that included the original purchase order number
Return with 25% restocking fee
- RMA is required from Tradewinds customer service
- Product is returned after 30 days of original purchase date
- If original package has been opened, it must remain in new, resalable condition
- Must have invoice or proof of purchase that includes the original purchase order number
Shipping
- Customer is responsible for all return shipping costs
- Customer must use LTL carrier for all equipment, UPS/FedEx may be used for any accessories
- Must provide tracking information once product is returned
Cancellations
- Customer service must be notified before tracking number is assigned
Damaged Product
- Pictures must be provided including serial numbers
- After review of pictures, Tradewinds will determine if product should be returned or scrapped on site
- If product is scrapped, serial numbers will be documented in Tradewinds database
** Returns will not be accepted after 60 days of original purchase date **
Any questions or concerns should be directed to orders@twclimate.com