Return & Cancellation Policy

Return for full credit

• RMA is required from Tradewinds customer service
• Product must be returned within 30 days of original purchase date
• Product must be unused and in the same condition it was received
• Product must be in original unopened packaging
• Must have invoice or proof of purchase that included the original purchase order number

Return with 25% restocking fee

• RMA is required from Tradewinds customer service
• Product is returned after 30 days of original purchase date
• If original package has been opened, it must remain in new, resalable condition
• Must have invoice or proof of purchase that includes the original purchase order number

Shipping

• Customer is responsible for all return shipping costs
• Customer must use LTL carrier for all equipment, UPS/FedEx may be used for any accessories
• Must provide tracking information once product is returned

Cancellations

• Customer service must be notified before tracking number is assigned

Damaged Product

• Pictures must be provided including serial numbers
• After review of pictures, Tradewinds will determine if product should be returned or scrapped on site
• If product is scrapped, serial numbers will be documented in Tradewinds database

** Returns will not be accepted after 60 days of original purchase date **
Any questions or concerns should be directed to orders@twclimate.com